Alliance & Leicester (UK): Appalling customer service - long waits on the...
A Alliance & Leicester (UK) customer review by GetHuman user ~DisgustedTunbridgeWells from October 31st, 2017
Background on ~DisgustedTunbridgeWells's case
GetHuman: ~DisgustedTunbridgeWells - can you tell our other Alliance & Leicester (UK) customers when your case took place?
~DisgustedTunbridgeWells: Sure. It was morning, on October 30th.
GetHuman: Did you reach out to Alliance & Leicester (UK), and if so, how?
GetHuman: And which of these common Alliance & Leicester (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~DisgustedTunbridgeWells a list of common Alliance & Leicester (UK) problems)
~DisgustedTunbridgeWells: "Question" was why I was trying to call.
~DisgustedTunbridgeWells's review of Alliance & Leicester (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Alliance & Leicester (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DisgustedTunbridgeWells: Appalling customer service - long waits on the call centre (** minutes*) listening to their cretinous music* letters are ignored. Debit card blocked without warning and with no reason given - with a *£**** credit balance in place. I'll be closing the account as soon as I've opened a new account with a responsible organisation.
GetHuman: Let's quantify your experience contacting Alliance & Leicester (UK). On a scale of 1 to 5, how easy is it go get help on a Alliance & Leicester (UK) problem?
~DisgustedTunbridgeWells: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DisgustedTunbridgeWells: I'd give them a four out of five on communication.
GetHuman: And what about Alliance & Leicester (UK)'s ability to quickly and effectively address your problem?
~DisgustedTunbridgeWells: For that I would say three out of five.
GetHuman: And finally- any advice for other Alliance & Leicester (UK) customers?
~DisgustedTunbridgeWells: Call them early in the day or late. Don't forget any personal or account information you might need for Alliance & Leicester (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DisgustedTunbridgeWells taken from his Alliance & Leicester (UK) customer service problem that occurred on October 30th, 2017.