Alliance & Leicester (UK): I have been attempting to get a drawdown on my...
A Alliance & Leicester (UK) customer review by GetHuman user ~anon from November 22nd, 2017
Background on ~anon's case
GetHuman: ~anon - can you tell our other Alliance & Leicester (UK) customers when your case took place?
~anon: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to Alliance & Leicester (UK), and if so, how?
GetHuman: And which of these common Alliance & Leicester (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~anon a list of common Alliance & Leicester (UK) problems)
~anon: "Question" was why I was trying to call.
~anon's review of Alliance & Leicester (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Alliance & Leicester (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anon: I have been attempting to get a drawdown on my flexible mortgage. In previous 'phone calls I was told it was a simple process and would only take *-* working days to get the money into my account.**But here I am * weeks later and counting, still no money. Throughout the many 'phone calls I have made to A&L to try and get this resolved (they have never bothered to contact me), I have noticed the following:-**The Helpdesk staff are friendly and polite, but can't actually make anything happen.**The Complaints Dept staff are friendly and polite, but can't make anything happen either. They seem to be just more experienced Helpdesk staff.**You can't talk to anyone beyond the Complaints Dept.**They are inflexible when dealing with issues which aren't covered by standard procedures. All they can do is follow internal protocols. You as a mere customer matter not one jot to them.**You cannot rely on any information they give you. For example, I was told twice that a cheque was in the post to me.
GetHuman: Let's quantify your experience contacting Alliance & Leicester (UK). On a scale of 1 to 5, how easy is it go get help on a Alliance & Leicester (UK) problem?
~anon: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anon: I'd give them a one out of five on communication.
GetHuman: And what about Alliance & Leicester (UK)'s ability to quickly and effectively address your problem?
~anon: For that I would say four out of five.
GetHuman: And finally- any advice for other Alliance & Leicester (UK) customers?
~anon: Call them early in the day or late. Don't forget any personal or account information you might need for Alliance & Leicester (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anon taken from his Alliance & Leicester (UK) customer service problem that occurred on November 18th, 2017.