Allianz Insurance: great customer service with thoughtfulness
A Allianz Insurance customer review by GetHuman user GetHuman-hotfrog from November 28th, 2017
Background on GetHuman-hotfrog's case
GetHuman: GetHuman-hotfrog - can you tell our other Allianz Insurance customers when your case took place?
GetHuman-hotfrog: Yup. It was morning, on November 26th.
GetHuman: Did you reach out to Allianz Insurance, and if so, how?
GetHuman: And which of these common Allianz Insurance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-hotfrog a list of common Allianz Insurance problems)
GetHuman-hotfrog: "Renew coverage" was why I was trying to call.
GetHuman-hotfrog's review of Allianz Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Allianz Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-hotfrog: great customer service with thoughtfulness
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-hotfrog: my customer service young lady debra connor. if i ever have to call you again i hope i get debra. very pleasant, helpful and a great gal for your company. my name is Geri Brooks, my claim number XXXXXXX. tell her her thoughtfulness of why i needed to make a claim she was comforting.
GetHuman: Let's quantify your experience contacting Allianz Insurance. On a scale of 1 to 5, how easy is it go get help on a Allianz Insurance problem?
GetHuman-hotfrog: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-hotfrog: I'd give them a four out of five on communication.
GetHuman: And what about Allianz Insurance's ability to quickly and effectively address your problem?
GetHuman-hotfrog: For that I would say one out of five.
GetHuman: And finally- any advice for other Allianz Insurance customers?
GetHuman-hotfrog: Call them early in the day or late. Don't forget any personal or account information you might need for Allianz Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-hotfrog taken from his Allianz Insurance customer service problem that occurred on November 26th, 2017.