Allmerica Financial: Call center people were not helpful once you ge...
A Allmerica Financial customer review by GetHuman user GetHuman-377626 from November 26th, 2017
Background on GetHuman-377626's case
GetHuman: GetHuman-377626 - can you tell our other Allmerica Financial customers when your case took place?
GetHuman-377626: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to Allmerica Financial, and if so, how?
GetHuman: And which of these common Allmerica Financial customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-377626 a list of common Allmerica Financial problems)
GetHuman-377626: "Get financial advice" was why I was trying to call.
GetHuman-377626's review of Allmerica Financial customer service
GetHuman: So how would you sum up your experience for GetHuman's Allmerica Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-377626: Call center people were not helpful once you get to them. The prompt wouldn't accept my account number for some reason and asked me over and over until finally forwarding me to the call center.
GetHuman: Let's quantify your experience contacting Allmerica Financial. On a scale of 1 to 5, how easy is it go get help on a Allmerica Financial problem?
GetHuman-377626: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-377626: I'd give them a one out of five on communication.
GetHuman: And what about Allmerica Financial's ability to quickly and effectively address your problem?
GetHuman-377626: For that I would say one out of five.
GetHuman: And finally- any advice for other Allmerica Financial customers?
GetHuman-377626: Call them early in the day or late. Don't forget any personal or account information you might need for Allmerica Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-377626 taken from his Allmerica Financial customer service problem that occurred on November 24th, 2017.
Allmerica Financial
1.00 of 5 stars | 6 reviews
GetHuman-377626's Allmerica Financial Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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