Alloy.com: Alloy has wonderful clothing for tall girls lik...
A Alloy.com customer review by GetHuman user ~BG from November 14th, 2017
Background on ~BG's case
GetHuman: ~BG - can you tell our other Alloy.com customers when your case took place?
~BG: Sure. It was afternoon, on November 8th.
GetHuman: Did you reach out to Alloy.com, and if so, how?
GetHuman: And which of these common Alloy.com customer issues best describes the reason you wanted to talk to them?
(Shows ~BG a list of common Alloy.com problems)
~BG: "Make a purchase" was why I was trying to call.
~BG's review of Alloy.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Alloy.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BG: Alloy has wonderful clothing for tall girls like me. (im *'**'') it was my second order where my regular size was not the right fit. i returned my order and everything went down hill. i exchanged * pants. after the *rd week of not seeing anything back in the mail i became suspicious and called to check on the exchange. their customers service is very awful and has no consideration for their customers. when i called, i was told that i would be transferred to someone who could help me better with my situation and she sent me to a voice mail instead. i thought that was rude to begin with. second thing, i called multiple times and no one could find the *rd pair of pants returned in the same package along with the other * pairs. im not sure how this happened. it took more than three tries for someone to find it. the lady informed me that by that time, the items were not on sale anymore with made me upset, and that i would have to pay an extra **.** and change. so i agreed and went ahead wi
GetHuman: Let's quantify your experience contacting Alloy.com. On a scale of 1 to 5, how easy is it go get help on a Alloy.com problem?
~BG: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BG: I'd give them a four out of five on communication.
GetHuman: And what about Alloy.com's ability to quickly and effectively address your problem?
~BG: For that I would say five out of five.
GetHuman: And finally- any advice for other Alloy.com customers?
~BG: Call them early in the day or late. Don't forget any personal or account information you might need for Alloy.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BG taken from his Alloy.com customer service problem that occurred on November 8th, 2017.