Allstate Motor Club: This complaint is in behalf of my ** year old...
A Allstate Motor Club customer review by GetHuman user ~rbeldner from November 17th, 2017
Background on ~rbeldner's case
GetHuman: ~rbeldner - can you tell our other Allstate Motor Club customers when your case took place?
~rbeldner: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Allstate Motor Club, and if so, how?
GetHuman: And which of these common Allstate Motor Club customer issues best describes the reason you wanted to talk to them?
(Shows ~rbeldner a list of common Allstate Motor Club problems)
~rbeldner: "None of those really matches why I wanted to call Allstate Motor Club that day." was why I was trying to call.
~rbeldner's review of Allstate Motor Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Allstate Motor Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rbeldner: This complaint is in behalf of my ** year old, handicapped, mother who has Allstate's Road Security Plan. Yesterday, ****** her car broke down and she called Roadside Assistance for a tow. Even though Allstate told her it would be a * hour wait--which in itself is ridiculous--they still didn't show up by *:**pm! I was on the phone with them for over an hour to determine the problem and to get request that the company call another tow service to help her, as it was getting late and she is a handicapped senior citizen. The Allstate service reps were not only unhelpful, they were rude and combatative. I first spoke with Carla Villa Nueva, then was transferred to Danielle Jara in Northbrooke, Illinois (*****). Both people basically blamed my mother for the problems. I suggested to my mother that she leave her car, which was parked in a gas station lot, and give the service card and the keys to the gas station attendant so she could go home on public transportation and rest. The Allstate re
GetHuman: Let's quantify your experience contacting Allstate Motor Club. On a scale of 1 to 5, how easy is it go get help on a Allstate Motor Club problem?
~rbeldner: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rbeldner: I'd give them a five out of five on communication.
GetHuman: And what about Allstate Motor Club's ability to quickly and effectively address your problem?
~rbeldner: For that I would say one out of five.
GetHuman: And finally- any advice for other Allstate Motor Club customers?
~rbeldner: Call them early in the day or late. Don't forget any personal or account information you might need for Allstate Motor Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rbeldner taken from his Allstate Motor Club customer service problem that occurred on November 15th, 2017.