Allstate Motor Club: I am going back to AAA. tire blew on freeway. f...
A Allstate Motor Club customer review by GetHuman user ~bettyeashley from November 20th, 2017
Background on ~bettyeashley's case
GetHuman: ~bettyeashley - can you tell our other Allstate Motor Club customers when your case took place?
~bettyeashley: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Allstate Motor Club, and if so, how?
GetHuman: And which of these common Allstate Motor Club customer issues best describes the reason you wanted to talk to them?
(Shows ~bettyeashley a list of common Allstate Motor Club problems)
~bettyeashley: "None of those really matches why I wanted to call Allstate Motor Club that day." was why I was trying to call.
~bettyeashley's review of Allstate Motor Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Allstate Motor Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bettyeashley: I am going back to AAA. tire blew on freeway. first person talked to hung up on me. it just so happened that the highway patrol stopped to help. if it wasn't for HiWay patrol would still be on freeway waiting. dispatcher said it would be ** - ** minutes wait time. this is totally unacceptable. me and my daughter stranded on freeway. no help from you. cheaper is never better you get what you pay for. if anyone is reading this do not go to allstate motor club stay with AAA the best.
GetHuman: Let's quantify your experience contacting Allstate Motor Club. On a scale of 1 to 5, how easy is it go get help on a Allstate Motor Club problem?
~bettyeashley: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bettyeashley: I'd give them a three out of five on communication.
GetHuman: And what about Allstate Motor Club's ability to quickly and effectively address your problem?
~bettyeashley: For that I would say two out of five.
GetHuman: And finally- any advice for other Allstate Motor Club customers?
~bettyeashley: Call them early in the day or late. Don't forget any personal or account information you might need for Allstate Motor Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bettyeashley taken from his Allstate Motor Club customer service problem that occurred on November 13th, 2017.