Allstate Motor Club: It took * hours before tow truck showed up, and...
A Allstate Motor Club customer review by GetHuman user ~Carless in Texas from November 28th, 2017
Background on ~Carless in Texas's case
GetHuman: ~Carless in Texas - can you tell our other Allstate Motor Club customers when your case took place?
~Carless in Texas: Yeah. It was evening, on November 24th.
GetHuman: Did you reach out to Allstate Motor Club, and if so, how?
GetHuman: And which of these common Allstate Motor Club customer issues best describes the reason you wanted to talk to them?
(Shows ~Carless in Texas a list of common Allstate Motor Club problems)
~Carless in Texas: "None of those really matches why I wanted to call Allstate Motor Club that day." was why I was trying to call.
~Carless in Texas's review of Allstate Motor Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Allstate Motor Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carless in Texas: It took * hours before tow truck showed up, and before they did the police had it towed I was in hospital and had no idea, it was racking up charges at impound and ended up losing the car because I couldnt afford the impound charges to get it out, then when I called to cancel they had the nerve to offer me a discounted monthly rate.
GetHuman: Let's quantify your experience contacting Allstate Motor Club. On a scale of 1 to 5, how easy is it go get help on a Allstate Motor Club problem?
~Carless in Texas: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carless in Texas: I'd give them a two out of five on communication.
GetHuman: And what about Allstate Motor Club's ability to quickly and effectively address your problem?
~Carless in Texas: For that I would say one out of five.
GetHuman: And finally- any advice for other Allstate Motor Club customers?
~Carless in Texas: Call them early in the day or late. Don't forget any personal or account information you might need for Allstate Motor Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carless in Texas taken from his Allstate Motor Club customer service problem that occurred on November 24th, 2017.