Allstate Motor Club: Called for a tow truck. Said they would be the...
A Allstate Motor Club customer review by GetHuman user GetHuman-371356 from November 22nd, 2017
Background on GetHuman-371356's case
GetHuman: GetHuman-371356 - can you tell our other Allstate Motor Club customers when your case took place?
GetHuman-371356: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Allstate Motor Club, and if so, how?
GetHuman: And which of these common Allstate Motor Club customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-371356 a list of common Allstate Motor Club problems)
GetHuman-371356: "None of those really matches why I wanted to call Allstate Motor Club that day." was why I was trying to call.
GetHuman-371356's review of Allstate Motor Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Allstate Motor Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-371356: Called for a tow truck. Said they would be there in * hour. Called back after * hr. All they kept asking was for my membership number. They had no record of my call. Talked to * different people (foreign) they could not understand me, I could not understand them. Took * hours ** minutes for tow truck to show up (after repeated calls). This service is HORRIBLE. They said the reason I had trouble was the service provider would not accept my call -- because they are so CHEAP!!! What are they in business for -- TO TAKE YOUR MONEY. NO SERVICE.
GetHuman: Let's quantify your experience contacting Allstate Motor Club. On a scale of 1 to 5, how easy is it go get help on a Allstate Motor Club problem?
GetHuman-371356: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-371356: I'd give them a five out of five on communication.
GetHuman: And what about Allstate Motor Club's ability to quickly and effectively address your problem?
GetHuman-371356: For that I would say two out of five.
GetHuman: And finally- any advice for other Allstate Motor Club customers?
GetHuman-371356: Call them early in the day or late. Don't forget any personal or account information you might need for Allstate Motor Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-371356 taken from his Allstate Motor Club customer service problem that occurred on November 20th, 2017.