Altisource Portfolio Solutions: Suggestion, DO NOT USE THIS ESCROW, it is a sca...
A Altisource Portfolio Solutions customer review by GetHuman user ~lance from November 11th, 2017
Background on ~lance's case
GetHuman: ~lance - can you tell our other Altisource Portfolio Solutions customers when your case took place?
~lance: Yes. It was afternoon, on November 8th.
GetHuman: Did you reach out to Altisource Portfolio Solutions, and if so, how?
GetHuman: And which of these common Altisource Portfolio Solutions customer issues best describes the reason you wanted to talk to them?
(Shows ~lance a list of common Altisource Portfolio Solutions problems)
~lance: "Extension" was why I was trying to call.
~lance's review of Altisource Portfolio Solutions customer service
GetHuman: So how would you sum up your experience for GetHuman's Altisource Portfolio Solutions customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lance: Suggestion, DO NOT USE THIS ESCROW, it is a scam so alitsource can get all the $$. Service is horrible, no one to talk to, too many people involved. They forget the buyer is PAYING AN ESCROW fee but in turn they get poor service. I am reporthing this company to the California Dept of Real Estate. I feel the DRE neeeds to investigate this company. FYI use your OWN escrow NOT these idiots.
GetHuman: Let's quantify your experience contacting Altisource Portfolio Solutions. On a scale of 1 to 5, how easy is it go get help on a Altisource Portfolio Solutions problem?
~lance: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lance: I'd give them a two out of five on communication.
GetHuman: And what about Altisource Portfolio Solutions's ability to quickly and effectively address your problem?
~lance: For that I would say one out of five.
GetHuman: And finally- any advice for other Altisource Portfolio Solutions customers?
~lance: Call them early in the day or late. Don't forget any personal or account information you might need for Altisource Portfolio Solutions to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lance taken from his Altisource Portfolio Solutions customer service problem that occurred on November 8th, 2017.