Am-Autoparts.com: I received wrong part. They corresponded with a...

A Am-Autoparts.com customer review by GetHuman user ~mae from November 17th, 2017

Background on ~mae's case

GetHuman: ~mae - can you tell our other Am-Autoparts.com customers when your case took place?
~mae: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to Am-Autoparts.com, and if so, how?
~mae: I used a email I found on the GetHuman Am-Autoparts.com customer service contact info page: Contact Am-Autoparts.com Customer Service
GetHuman: And which of these common Am-Autoparts.com customer issues best describes the reason you wanted to talk to them?
(Shows ~mae a list of common Am-Autoparts.com problems)
~mae: "Track a Package" was why I was trying to contact.

~mae's review of Am-Autoparts.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Am-Autoparts.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mae: I received wrong part. They corresponded with a email wanting more info and pictures. I had done what they requested. That was ** hours ago! Still I haven't heard a single thing since then. I don't understand why they don't respond. I would rate them -** for customer service based on my experience thus far.
GetHuman: Let's quantify your experience contacting Am-Autoparts.com. On a scale of 1 to 5, how easy is it go get help on a Am-Autoparts.com problem?
~mae: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mae: I'd give them a one out of five on communication.
GetHuman: And what about Am-Autoparts.com's ability to quickly and effectively address your problem?
~mae: For that I would say five out of five.
GetHuman: And finally- any advice for other Am-Autoparts.com customers?
~mae: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Am-Autoparts.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mae taken from his Am-Autoparts.com customer service problem that occurred on November 10th, 2017.

Am-Autoparts.com

2.00 of 5 stars | 35 reviews

~mae's Am-Autoparts.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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