Amazon UK: And now the bad news. The figures above are for...
A Amazon UK customer review by GetHuman user ~tim white from November 18th, 2017
Background on ~tim white's case
GetHuman: ~tim white - can you tell our other Amazon UK customers when your case took place?
~tim white: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Amazon UK, and if so, how?
GetHuman: And which of these common Amazon UK customer issues best describes the reason you wanted to talk to them?
(Shows ~tim white a list of common Amazon UK problems)
~tim white: "Make a purchase" was why I was trying to call.
~tim white's review of Amazon UK customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon UK customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tim white: And now the bad news. The figures above are for *** **** ****. You cannot talk to anyone in authority on this line. Nobody in authority will talk to you. Police Action Fraud have received a raft of complaints about them
GetHuman: Let's quantify your experience contacting Amazon UK. On a scale of 1 to 5, how easy is it go get help on a Amazon UK problem?
~tim white: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tim white: I'd give them a three out of five on communication.
GetHuman: And what about Amazon UK's ability to quickly and effectively address your problem?
~tim white: For that I would say four out of five.
GetHuman: And finally- any advice for other Amazon UK customers?
~tim white: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon UK to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tim white taken from his Amazon UK customer service problem that occurred on November 15th, 2017.