Amazon: Great service . However, I was charged on my Ma...

A Amazon customer review by GetHuman user ~Ray from November 26th, 2017

Background on ~Ray's case

GetHuman: ~Ray - can you tell our other Amazon customers when your case took place?
~Ray: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Amazon, and if so, how?
~Ray: I used the 888-280-4331 number I found for on the GetHuman Amazon customer phone number page I was on: Amazon Customer Service Phone Number
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
Shows ~Ray a list of common Amazon problems
~Ray: "Update account information" was why I was trying to call.

~Ray's review of Amazon customer service

GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ray: Great service . However, I was charged on my MasterCard for two customer service calls last month! *-***-***-**** showed up twice on my credit card statement. It was followed by uppercase WA, followed by $*.** for each call. At no time was I told that I would be charged by Amazon for any customer service calls about my new Kindle Fire HDX or Fire Keyboard. I was outraged.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Ray: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ray: I'd give them a two out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Ray: For that I would say three out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Ray: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ray taken from his Amazon customer service problem that occurred on November 17th, 2017.

Amazon

4.14 of 5 stars | 1562 reviews
Amazon ReviewsAmazon's Phone NumberAll Amazon contact infoGeneral Amazon customer service info
~Ray's Amazon Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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