I bought an iPad charger from Amazon. It caught...
Background on GetHuman-datura's case
GetHuman: GetHuman-datura - can you tell our other Amazon customers when your case took place?
GetHuman-datura: Yes. It was morning, on December 6th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-datura a list of common Amazon problems)
GetHuman-datura: "Return an Order" was why I was trying to call.
GetHuman-datura's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-datura: I bought an iPad charger from Amazon. It caught on fire and ruined my iPad. Cracked screen and iPad doesn't turn on or show any lights
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
GetHuman-datura: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-datura: I'd give them a four out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
GetHuman-datura: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
GetHuman-datura: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-datura taken from his Amazon customer service problem that occurred on December 6th, 2017.