Amazon: I was able to reset my password but when I went...
A Amazon customer review by GetHuman user ~Theresa Griffith from November 24th, 2017
Background on ~Theresa Griffith's case
GetHuman: ~Theresa Griffith - can you tell our other Amazon customers when your case took place?
~Theresa Griffith: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Theresa Griffith a list of common Amazon problems)
~Theresa Griffith: "Returns" was why I was trying to call.
~Theresa Griffith's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Theresa Griffith: I was able to reset my password but when I went to add an app, it went to my *nd kindle. I do not want it to go to my *nd kindle unless specified. Would you please change it on my account. Thank you.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Theresa Griffith: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Theresa Griffith: I'd give them a two out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Theresa Griffith: For that I would say three out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Theresa Griffith: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Theresa Griffith taken from his Amazon customer service problem that occurred on November 20th, 2017.