Amazon: John Steven handled my problem with alacrity.*H...
A Amazon customer review by GetHuman user ~Vito M. Volino Jr. from November 21st, 2017
Background on ~Vito M. Volino Jr.'s case
GetHuman: ~Vito M. Volino Jr. - can you tell our other Amazon customers when your case took place?
~Vito M. Volino Jr.: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Vito M. Volino Jr. a list of common Amazon problems)
~Vito M. Volino Jr.: "Change order" was why I was trying to call.
~Vito M. Volino Jr.'s review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vito M. Volino Jr.: John Steven handled my problem with alacrity.*He was most professional, understood the*the issue and resolved it. He also sent*me an email to inform me that the problem*had been resolved. He should be commended*for his understanding and thoroughness
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Vito M. Volino Jr.: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vito M. Volino Jr.: I'd give them a five out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Vito M. Volino Jr.: For that I would say four out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Vito M. Volino Jr.: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vito M. Volino Jr. taken from his Amazon customer service problem that occurred on November 18th, 2017.