Amazon: Need to wait until tomorrow to see if problem i...
A Amazon customer review by GetHuman user ~Elsie Benson from November 23rd, 2017
Background on ~Elsie Benson's case
GetHuman: ~Elsie Benson - can you tell our other Amazon customers when your case took place?
~Elsie Benson: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Elsie Benson a list of common Amazon problems)
~Elsie Benson: "Dispute a Charge" was why I was trying to call.
~Elsie Benson's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Elsie Benson: Need to wait until tomorrow to see if problem is solved, but I got more information than I had, and the response was prompt.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Elsie Benson: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Elsie Benson: I'd give them a five out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Elsie Benson: For that I would say four out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Elsie Benson: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Elsie Benson taken from his Amazon customer service problem that occurred on November 13th, 2017.