Amazon: On Saturday April **, ****. I receive a notice...

A Amazon customer review by GetHuman user ~katadiva from November 4th, 2017

Background on ~katadiva's case

GetHuman: ~katadiva - can you tell our other Amazon customers when your case took place?
~katadiva: Sure. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Amazon, and if so, how?
~katadiva: I used the 888-280-4331 number I found for on the GetHuman Amazon customer phone number page I was on: Amazon Customer Service Phone Number
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~katadiva a list of common Amazon problems)
~katadiva: "Update account information" was why I was trying to call.

~katadiva's review of Amazon customer service

GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~katadiva: On Saturday April **, ****. I receive a notice from Seller Performance*Team stating we are closing your account due we assumed your product*are replicas. I responded back to the seller performance team by*saying what indication were you provided that my products are*replicas. They responded by saying your products were under the*section intellectual property owners and (they may be unauthorized by*the intellectual property owners). Now there are *** people on your*website selling the same products as I am in that section. My question*again to the dept of (seller performance team). was how do you*determining your decision on my products. Still, no answer to my*question. They keeping telling me to go back and read the terms and*policy rules. It really hurt my feelings that I decided to sell with a*company that does even look into the situation but just assumed it*that's the final answer. I even ask for appeal on the matter they*didn't even respond to that at all. I have ***% positive fee
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~katadiva: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~katadiva: I'd give them a five out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~katadiva: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~katadiva: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~katadiva taken from his Amazon customer service problem that occurred on November 2nd, 2017.

Amazon

4.14 of 5 stars | 1562 reviews

~katadiva's Amazon Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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