This phone number to Amazon worked great. Howev...
A Amazon customer review by GetHuman user ~sjp from November 22nd, 2017
Background on ~sjp's case
GetHuman: ~sjp - can you tell our other Amazon customers when your case took place?
~sjp: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~sjp a list of common Amazon problems)
~sjp: "Warranty claim" was why I was trying to call.
~sjp's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sjp: This phone number to Amazon worked great. However my experience was poor due to inadequate resolution of a problem with my non-functioning Kindle. All I hear is how fantastic Amazon and Kindle are with their customer service. This was the second time in as many months that I have been shuttled from one representative to another (* this time!!) only to be left frustrated and unhappy with the resolution and experience. Next time I will not be getting a Kindle, will stay with my Apple products and get an iPad if this is the level of quality Kindle represents. My kindle worked a grand total of approximately ** hours, hardly the expectation one would hope for from such a well known brand.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~sjp: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sjp: I'd give them a three out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~sjp: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~sjp: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sjp taken from his Amazon customer service problem that occurred on November 13th, 2017.