Amazon: Your customer service ***** just as much as my...
A Amazon customer review by GetHuman user ~Johnny Blaze from November 19th, 2017
Background on ~Johnny Blaze's case
GetHuman: ~Johnny Blaze - can you tell our other Amazon customers when your case took place?
~Johnny Blaze: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Johnny Blaze a list of common Amazon problems)
~Johnny Blaze: "Refund" was why I was trying to call.
~Johnny Blaze's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Johnny Blaze: Your customer service ***** just as much as my vacuum cleaner. I ordered my Vita through Amazon, and you people claimed it was delivered when today's mail came and went with nothing and even my own mailman saying nothing came. **Talked to a customer service agent who's "looking into it" and I've been on hold for thirty minutes and then your computer hung up on me. How long does it possibly take to find out that it was never delivered?
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Johnny Blaze: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Johnny Blaze: I'd give them a five out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Johnny Blaze: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Johnny Blaze: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Johnny Blaze taken from his Amazon customer service problem that occurred on November 15th, 2017.