Amazon: you have the best customer service i have ever...
A Amazon customer review by GetHuman user ~pamela masters from November 26th, 2017
Background on ~pamela masters's case
GetHuman: ~pamela masters - can you tell our other Amazon customers when your case took place?
~pamela masters: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~pamela masters a list of common Amazon problems)
~pamela masters: "Track order" was why I was trying to call.
~pamela masters's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pamela masters: you have the best customer service i have ever encountered and i have been a customer forever and will continue to be (also a happy stockholder
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~pamela masters: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pamela masters: I'd give them a five out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~pamela masters: For that I would say three out of five.
GetHuman: And finally- any advice for other Amazon customers?
~pamela masters: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pamela masters taken from his Amazon customer service problem that occurred on November 17th, 2017.