Ambit Energy: Neither the Ambit phone rep nor the Escalation...
A Ambit Energy customer review by GetHuman user ~Bshane from November 27th, 2017
Background on ~Bshane's case
GetHuman: ~Bshane - can you tell our other Ambit Energy customers when your case took place?
~Bshane: Yup. It was late at night, on November 23rd.
GetHuman: Did you reach out to Ambit Energy, and if so, how?
GetHuman: And which of these common Ambit Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Bshane a list of common Ambit Energy problems)
~Bshane: "Change appointment" was why I was trying to call.
~Bshane's review of Ambit Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Ambit Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bshane: Neither the Ambit phone rep nor the Escalation Dept could tell me some very basic consumer info. That is, what recent age of the average residential bill in Houston or Texas consists of taxes and fees?
GetHuman: Let's quantify your experience contacting Ambit Energy. On a scale of 1 to 5, how easy is it go get help on a Ambit Energy problem?
~Bshane: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bshane: I'd give them a four out of five on communication.
GetHuman: And what about Ambit Energy's ability to quickly and effectively address your problem?
~Bshane: For that I would say one out of five.
GetHuman: And finally- any advice for other Ambit Energy customers?
~Bshane: Call them early in the day or late. Don't forget any personal or account information you might need for Ambit Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bshane taken from his Ambit Energy customer service problem that occurred on November 23rd, 2017.