American Airlines Baggage: HORRIBLE!! LOST MY SON'S LUGGAGE dECEMBER...
A American Airlines Baggage customer review by GetHuman user ~Bunnie Ferro from November 22nd, 2017
Background on ~Bunnie Ferro's case
GetHuman: ~Bunnie Ferro - can you tell our other American Airlines Baggage customers when your case took place?
~Bunnie Ferro: Yup. It was late at night, on November 16th.
GetHuman: Did you reach out to American Airlines Baggage, and if so, how?
GetHuman: And which of these common American Airlines Baggage customer issues best describes the reason you wanted to talk to them?
(Shows ~Bunnie Ferro a list of common American Airlines Baggage problems)
~Bunnie Ferro: "Frequent flyer program" was why I was trying to contact.
~Bunnie Ferro's review of American Airlines Baggage customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines Baggage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bunnie Ferro: HORRIBLE!! LOST MY SON'S LUGGAGE dECEMBER **, **** ......AND AFTER WE DID EVERYTHING IN COMPLIANCE, THEY ARE SAYING THEY DIDN'T HAVE ENOUGH TIME TO LOCATE THE LUGGAGE!!
GetHuman: Let's quantify your experience contacting American Airlines Baggage. On a scale of 1 to 5, how easy is it go get help on a American Airlines Baggage problem?
~Bunnie Ferro: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bunnie Ferro: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines Baggage's ability to quickly and effectively address your problem?
~Bunnie Ferro: For that I would say two out of five.
GetHuman: And finally- any advice for other American Airlines Baggage customers?
~Bunnie Ferro: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for American Airlines Baggage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bunnie Ferro taken from his American Airlines Baggage customer service problem that occurred on November 16th, 2017.