American Airlines (UK): The UK call centre has been moved from Dublin t...
A American Airlines (UK) customer review by GetHuman user ~Anonymous from November 15th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other American Airlines (UK) customers when your case took place?
~Anonymous: Yeah. It was middle of the night, on November 6th.
GetHuman: Did you reach out to American Airlines (UK), and if so, how?
GetHuman: And which of these common American Airlines (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common American Airlines (UK) problems)
~Anonymous: "Change flight" was why I was trying to call.
~Anonymous's review of American Airlines (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: The UK call centre has been moved from Dublin to "pacific". I wanted fare rules for bkg on hold. **mins wait first call cos agent didn't know what the term "fare rules" meant, **mins on *nd call - same problem. Ended up spking to supervisor who answered question in **seconds!! AA need to get their call centre folks in the "pacific" trained. I will call the US number in future, the Dublin staff were always excellent.
GetHuman: Let's quantify your experience contacting American Airlines (UK). On a scale of 1 to 5, how easy is it go get help on a American Airlines (UK) problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines (UK)'s ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other American Airlines (UK) customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his American Airlines (UK) customer service problem that occurred on November 6th, 2017.