American Airlines (UK): i could not check in online becuase of a glich...
A American Airlines (UK) customer review by GetHuman user ~missy from November 12th, 2017
Background on ~missy's case
GetHuman: ~missy - can you tell our other American Airlines (UK) customers when your case took place?
~missy: Sure. It was afternoon, on November 2nd.
GetHuman: Did you reach out to American Airlines (UK), and if so, how?
GetHuman: And which of these common American Airlines (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~missy a list of common American Airlines (UK) problems)
~missy: "Cancel flight" was why I was trying to call.
~missy's review of American Airlines (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~missy: i could not check in online becuase of a glich on your system and all your operator could tell me was: you will need to check in at the airport! the whole idea of checking in is to save time and choas! Very disapointed. You also need to have free phone service.
GetHuman: Let's quantify your experience contacting American Airlines (UK). On a scale of 1 to 5, how easy is it go get help on a American Airlines (UK) problem?
~missy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~missy: I'd give them a five out of five on communication.
GetHuman: And what about American Airlines (UK)'s ability to quickly and effectively address your problem?
~missy: For that I would say two out of five.
GetHuman: And finally- any advice for other American Airlines (UK) customers?
~missy: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~missy taken from his American Airlines (UK) customer service problem that occurred on November 2nd, 2017.