American Airlines is by far the WORST company t...
A American Airlines customer review by GetHuman user ~Brent Williams from November 26th, 2017
Background on ~Brent Williams's case
GetHuman: ~Brent Williams - can you tell our other American Airlines customers when your case took place?
~Brent Williams: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Brent Williams a list of common American Airlines problems)
~Brent Williams: "Flight delayed" was why I was trying to call.
~Brent Williams's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brent Williams: American Airlines is by far the WORST company to deal with from a customer service standpoint. I will NOT be using American or recommending AA.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Brent Williams: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brent Williams: I'd give them a two out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Brent Williams: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Brent Williams: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brent Williams taken from his American Airlines customer service problem that occurred on November 18th, 2017.