American Airlines: Answered my question- my child can use a****cop...
A American Airlines customer review by GetHuman user ~mom in Texas from November 16th, 2017
Background on ~mom in Texas's case
GetHuman: ~mom in Texas - can you tell our other American Airlines customers when your case took place?
~mom in Texas: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~mom in Texas a list of common American Airlines problems)
~mom in Texas: "Cancel flight" was why I was trying to call.
~mom in Texas's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mom in Texas: Answered my question- my child can use a****copy of her birth certificate as id. Also needs copy of her itinerary.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~mom in Texas: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mom in Texas: I'd give them a two out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~mom in Texas: For that I would say three out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~mom in Texas: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mom in Texas taken from his American Airlines customer service problem that occurred on November 8th, 2017.