American Airlines: If an adult uses miles and pays for a child...
A American Airlines customer review by GetHuman user ~havajsky from November 25th, 2017
Background on ~havajsky's case
GetHuman: ~havajsky - can you tell our other American Airlines customers when your case took place?
~havajsky: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~havajsky a list of common American Airlines problems)
~havajsky: "Flight Inquiry" was why I was trying to call.
~havajsky's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~havajsky: If an adult uses miles and pays for a child (* expensive), aa site won't allow you to book the child, as there is no "accompanying adult", so you have to call AAdvantage to arrange for that and that costs $**. The supervisor will waive the charge, but you have to know it and ask for it. What a scam! I tried to book * flight on miles, their site would charge me too many miles, I had to call * times till I got a knowledgable agent and then got the correct * of miles! Their site is an abomination... Just keep calling aadvantage till you get a good agent, make them to find the right flights, hang up and then try to book yourself online. If that won't work, call again, ask for supervisor, explain your woes and get the $** canceled. If you book within ** days, it's *$** (small print). Book miles months ahead and*or be very flexible, They make only very few seats available for "AASaver" to get your miles (and these go fast). What a disservice to the AA brand!
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~havajsky: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~havajsky: I'd give them a four out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~havajsky: For that I would say five out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~havajsky: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~havajsky taken from his American Airlines customer service problem that occurred on November 20th, 2017.