American Airlines: Bad Service
A American Airlines customer review by GetHuman user GetHuman-pattonc from November 29th, 2017
Background on GetHuman-pattonc's case
GetHuman: GetHuman-pattonc - can you tell our other American Airlines customers when your case took place?
GetHuman-pattonc: Yup. It was morning, on November 25th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman-pattonc: I used the 800-433-7300 number I found for on the GetHuman American Airlines customer phone number page I was on: American Airlines Customer Service Phone Number
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-pattonc a list of common American Airlines problems
GetHuman-pattonc: "Cancel flight" was why I was trying to call.
GetHuman-pattonc's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pattonc: Bad Service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-pattonc: Terrible customer service They do not know how to complete a reservation? Not talk to a customer. Fly anything but American
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
GetHuman-pattonc: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pattonc: I'd give them a three out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
GetHuman-pattonc: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
GetHuman-pattonc: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pattonc taken from his American Airlines customer service problem that occurred on November 25th, 2017.
1.91 of 5 stars | 744 reviewsAmerican Airlines ReviewsAmerican Airlines's Phone NumberAll American Airlines contact infoGeneral American Airlines customer service info
GetHuman-pattonc's American Airlines Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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