American Airlines: I call the ***-***-**** and waited for ** minut...

A American Airlines customer review by GetHuman user ~glensford loutan from November 25th, 2017

Background on ~glensford loutan's case

GetHuman: ~glensford loutan - can you tell our other American Airlines customers when your case took place?
~glensford loutan: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to American Airlines, and if so, how?
~glensford loutan: I used the 800-433-7300 number I found for on the GetHuman American Airlines customer phone number page I was on: American Airlines Customer Service Phone Number
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~glensford loutan a list of common American Airlines problems)
~glensford loutan: "Cancelled Flight" was why I was trying to call.

~glensford loutan's review of American Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~glensford loutan: I call the ***-***-**** and waited for ** minutes I got tired and hang up* my number is ***-***-****
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~glensford loutan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~glensford loutan: I'd give them a five out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~glensford loutan: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~glensford loutan: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~glensford loutan taken from his American Airlines customer service problem that occurred on November 19th, 2017.

American Airlines

1.91 of 5 stars | 744 reviews

~glensford loutan's American Airlines Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Airlines in any way.

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