American Airlines: Called to find out when an e-mail sent ** days...
A American Airlines customer review by GetHuman user ~Jane Harrison from November 26th, 2017
Background on ~Jane Harrison's case
GetHuman: ~Jane Harrison - can you tell our other American Airlines customers when your case took place?
~Jane Harrison: Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Jane Harrison a list of common American Airlines problems)
~Jane Harrison: "Update Reservation" was why I was trying to call.
~Jane Harrison's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jane Harrison: Called to find out when an e-mail sent ** days ago would be read. Only information is that they are behind. Assume there is a new care for the customer - NONE. I was a loyal AA member, even taking mission groups on it. If this is the new American, it's back to United for me. THEY CARE!
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Jane Harrison: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jane Harrison: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Jane Harrison: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Jane Harrison: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jane Harrison taken from his American Airlines customer service problem that occurred on November 21st, 2017.