American Airlines: Did the call back option first. They called me...
A American Airlines customer review by GetHuman user GetHuman-280876 from November 22nd, 2017
Background on GetHuman-280876's case
GetHuman: GetHuman-280876 - can you tell our other American Airlines customers when your case took place?
GetHuman-280876: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-280876 a list of common American Airlines problems)
GetHuman-280876: "Make a booking" was why I was trying to call.
GetHuman-280876's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-280876: Did the call back option first. They called me back. Computer said transferring and then it disconnected. Then I called back and decided to wait. I waited for *.** hours before hanging up thinking something was wrong with my call. Now I am ** minutes into my third attempt. SO FRUSTRATING...AND MY FLIGHT THAT NEEDS TO BE CHANGED LEAVES THIS EVENING. An airlines of this size should not have these unacceptable wait times. At least tell me where I am in a queue from time to time. Don't just keep telling me to hold.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
GetHuman-280876: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-280876: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
GetHuman-280876: For that I would say three out of five.
GetHuman: And finally- any advice for other American Airlines customers?
GetHuman-280876: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-280876 taken from his American Airlines customer service problem that occurred on November 21st, 2017.