American Airlines: The not-polite person told me that this phone n...

A American Airlines customer review by GetHuman user ~Angry former AAdvantage Flyer from November 27th, 2017

Background on ~Angry former AAdvantage Flyer's case

GetHuman: ~Angry former AAdvantage Flyer - can you tell our other American Airlines customers when your case took place?
~Angry former AAdvantage Flyer: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to American Airlines, and if so, how?
~Angry former AAdvantage Flyer: I used the 800-433-7300 number I found for on the GetHuman American Airlines customer phone number page I was on: American Airlines Customer Service Phone Number
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry former AAdvantage Flyer a list of common American Airlines problems)
~Angry former AAdvantage Flyer: "Flight delayed" was why I was trying to call.

~Angry former AAdvantage Flyer's review of American Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry former AAdvantage Flyer: The not-polite person told me that this phone number was only for reservations. I was trying to get Customer Service help for a problem on a prior flight. She said they have no C.S. phone *s, only can contact them online via website.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Angry former AAdvantage Flyer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry former AAdvantage Flyer: I'd give them a five out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Angry former AAdvantage Flyer: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Angry former AAdvantage Flyer: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry former AAdvantage Flyer taken from his American Airlines customer service problem that occurred on November 18th, 2017.

American Airlines

1.91 of 5 stars | 744 reviews

~Angry former AAdvantage Flyer's American Airlines Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Airlines in any way.

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