American Airlines: Had to postpone a trip for my brother and his c...
A American Airlines customer review by GetHuman user ~Ticked Off from November 18th, 2017
Background on ~Ticked Off's case
GetHuman: ~Ticked Off - can you tell our other American Airlines customers when your case took place?
~Ticked Off: Yeah. It was evening, on November 9th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Ticked Off a list of common American Airlines problems)
~Ticked Off: "Update Reservation" was why I was trying to call.
~Ticked Off's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ticked Off: Had to postpone a trip for my brother and his caretaker because my brother ended up in ICU and had an operation today (I have a note from the DR.) It didn't make a difference - still have to pay a $*** extra charge for each ticket.Think there will also be a rebooking charge. This doesn't seem fair to me at all.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Ticked Off: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ticked Off: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Ticked Off: For that I would say two out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Ticked Off: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ticked Off taken from his American Airlines customer service problem that occurred on November 9th, 2017.