American Airlines: Was on hold for ** min and then cut off. Respon...
A American Airlines customer review by GetHuman user ~stuck in sac from November 26th, 2017
Background on ~stuck in sac's case
GetHuman: ~stuck in sac - can you tell our other American Airlines customers when your case took place?
~stuck in sac: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~stuck in sac a list of common American Airlines problems)
~stuck in sac: "Update Reservation" was why I was trying to call.
~stuck in sac's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stuck in sac: Was on hold for ** min and then cut off. Responded to the auto call back twice and * hours later got a call back but again cut off
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~stuck in sac: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stuck in sac: I'd give them a two out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~stuck in sac: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~stuck in sac: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~stuck in sac taken from his American Airlines customer service problem that occurred on November 23rd, 2017.