I called American Airlines to inquire about res...
A American Airlines customer review by GetHuman user ~Tired from November 20th, 2017
Background on ~Tired's case
GetHuman: ~Tired - can you tell our other American Airlines customers when your case took place?
~Tired: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Tired a list of common American Airlines problems)
~Tired: "Problem With a Flight" was why I was trying to call.
~Tired's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tired: I called American Airlines to inquire about reservations for a last minute international flight due to a death in the family. After waiting for ** minutes, I was connected to someone who gave me information, then put me on hold while she "checked something." After ** minutes on hold, American Airlines disconnected the call. I called back and had a similar wait time, but received contradictory information. That operator was rude and unhelpful. My husband tried to call and was also very displeased by the experience.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Tired: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tired: I'd give them a three out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Tired: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Tired: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tired taken from his American Airlines customer service problem that occurred on November 18th, 2017.