American Airlines: I had tried Monday to change a departure time...
A American Airlines customer review by GetHuman user ~mgreunke from November 20th, 2017
Background on ~mgreunke's case
GetHuman: ~mgreunke - can you tell our other American Airlines customers when your case took place?
~mgreunke: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~mgreunke a list of common American Airlines problems)
~mgreunke: "Problem With a Flight" was why I was trying to call.
~mgreunke's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mgreunke: I had tried Monday to change a departure time...I waited ** minutes and finally hung up because no one came on the phone to help me. This time, Thursday, I did not have a long wait at all to get someone who transferred me to the AAdvantage agent who was very courteous and helpful in changing a departure time for my wife and I. I wish to commend a "JUDY" who works at the North Carolina AAdvantage Center for all her help* she was a very helpful and concerned employee* thanks to her AA now is back in my good graces!
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~mgreunke: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mgreunke: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~mgreunke: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~mgreunke: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mgreunke taken from his American Airlines customer service problem that occurred on November 12th, 2017.