American Airlines: I have poor wifi and my house is on an island a...
A American Airlines customer review by GetHuman user GetHuman-haylee from December 1st, 2017
Background on GetHuman-haylee's case
GetHuman: GetHuman-haylee - can you tell our other American Airlines customers when your case took place?
GetHuman-haylee: Yup. It was morning, on November 25th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-haylee a list of common American Airlines problems)
GetHuman-haylee: "Cancel flight" was why I was trying to call.
GetHuman-haylee's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-haylee: I have poor wifi and my house is on an island an hour from bocas del toro. My delayed bag from Ne...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-haylee: I have poor wifi and my house is on an island an hour from bocas del toro. My delayed bag from New Orleans to San Jose is still in San Jose. It's been * days without my bag. *SJOAA******** is claim number for haylee Maklary *I need it flown to bocas del toro Panama airport today so I can pick it up tomorrow. Any number I call adds a note to the account but no one moves the bag. It was supposed to be flown to Panama international days ago and then through air Panama to bocas del toro airport. *I'm staying on main island near airport so I can pick up my bag here. Missing my vacation on other island.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
GetHuman-haylee: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-haylee: I'd give them a two out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
GetHuman-haylee: For that I would say three out of five.
GetHuman: And finally- any advice for other American Airlines customers?
GetHuman-haylee: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-haylee taken from his American Airlines customer service problem that occurred on November 25th, 2017.