American Airlines: You gotta be kidding me. What a joke. Called in...
A American Airlines customer review by GetHuman user ~hate AA from November 27th, 2017
Background on ~hate AA's case
GetHuman: ~hate AA - can you tell our other American Airlines customers when your case took place?
~hate AA: Sure. It was afternoon, on November 24th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~hate AA a list of common American Airlines problems)
~hate AA: "Make a booking" was why I was trying to call.
~hate AA's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hate AA: You gotta be kidding me. What a joke. Called in * languages for a total wait time of like * hours - we got a person twice both had different answers. Appalling
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~hate AA: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hate AA: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~hate AA: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~hate AA: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hate AA taken from his American Airlines customer service problem that occurred on November 24th, 2017.