American Airlines: I now know the size of cat carrier that will wo...

A American Airlines customer review by GetHuman user ~Narni 555 from November 24th, 2017

Background on ~Narni 555's case

GetHuman: ~Narni 555 - can you tell our other American Airlines customers when your case took place?
~Narni 555: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to American Airlines, and if so, how?
~Narni 555: I used the 800-433-7300 number I found for on the GetHuman American Airlines customer phone number page I was on: American Airlines Customer Service Phone Number
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Narni 555 a list of common American Airlines problems)
~Narni 555: "Missing item" was why I was trying to call.

~Narni 555's review of American Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Narni 555: I now know the size of cat carrier that will work on an AA flight, and that I can take both my cats on the airplane with me!
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Narni 555: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Narni 555: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Narni 555: For that I would say five out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Narni 555: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Narni 555 taken from his American Airlines customer service problem that occurred on November 18th, 2017.

American Airlines

1.91 of 5 stars | 744 reviews

~Narni 555's American Airlines Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Airlines in any way.

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