American Airlines: Its ridiculous ... changing flights day chargin...
A American Airlines customer review by GetHuman user ~luc le from November 18th, 2017
Background on ~luc le's case
GetHuman: ~luc le - can you tell our other American Airlines customers when your case took place?
~luc le: Yes. It was afternoon, on November 10th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~luc le a list of common American Airlines problems)
~luc le: "Overcharge/Strange charge" was why I was trying to call.
~luc le's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~luc le: Its ridiculous ... changing flights day charging $*** and up.. and standing by cost $** and up ... I will never travel with america airline.. the United Airlines with charge for stand by.. or change flight
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~luc le: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~luc le: I'd give them a five out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~luc le: For that I would say four out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~luc le: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~luc le taken from his American Airlines customer service problem that occurred on November 10th, 2017.