American Airlines: Lost luggage Sunday ***** Dallas started lost c...
A American Airlines customer review by GetHuman user ~Paul from November 19th, 2017
Background on ~Paul's case
GetHuman: ~Paul - can you tell our other American Airlines customers when your case took place?
~Paul: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Paul a list of common American Airlines problems)
~Paul: "Baggage problem" was why I was trying to call.
~Paul's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paul: Lost luggage Sunday ***** Dallas started lost claim at *:** PM. ***** Mon. called & after ** min agent found bag & was told would be in Dallas *****. Received call from Fairbanks Alaska *** and asked when we would pick up bag. She then roughted bag to Dallas for shuttle to Shreveport & delivery *** was told again that bag was in Shreveport & would be delivered. *** called & was again told bag was to be delivered ***. This is Saturday & again at *:** AM told bag was to be delivered. Still on hold * hours & no bag. Have lost count how many times I have been lied too. Will never use or suggest American Airline again. Even when I ever doo get my luggage.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Paul: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paul: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Paul: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Paul: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paul taken from his American Airlines customer service problem that occurred on November 14th, 2017.