American Airlines: My flight was booked by BA but for a flight on...
A American Airlines customer review by GetHuman user ~Old fogey from November 18th, 2017
Background on ~Old fogey's case
GetHuman: ~Old fogey - can you tell our other American Airlines customers when your case took place?
~Old fogey: Yes I can. It was morning, on November 10th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Old fogey a list of common American Airlines problems)
~Old fogey: "Find Itinerary" was why I was trying to call.
~Old fogey's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Old fogey: My flight was booked by BA but for a flight on AA and am not able to print boarding pass at home. Glitch between airlines, it seems. Told me I did not need to speak to agent, just use computer kiosk at airport, so was helpful.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Old fogey: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Old fogey: I'd give them a five out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Old fogey: For that I would say four out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Old fogey: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Old fogey taken from his American Airlines customer service problem that occurred on November 10th, 2017.