American Airlines: Need a reduce fee for extra luggages that I wa...
A American Airlines customer review by GetHuman user ~Live to help from November 19th, 2017
Background on ~Live to help's case
GetHuman: ~Live to help - can you tell our other American Airlines customers when your case took place?
~Live to help: Yes. It was evening, on November 9th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Live to help a list of common American Airlines problems)
~Live to help: "Cancelled Flight" was why I was trying to call.
~Live to help's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Live to help: Need a reduce fee for extra luggages that I was taking for donation but supervisor of the day could not help with that but other than that he was pleasant.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Live to help: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Live to help: I'd give them a two out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Live to help: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Live to help: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Live to help taken from his American Airlines customer service problem that occurred on November 9th, 2017.