American Airlines: Sigh. At least I got to talk to a human being a...
A American Airlines customer review by GetHuman user ~Carbon-based peripheral unit from November 21st, 2017
Background on ~Carbon-based peripheral unit's case
GetHuman: ~Carbon-based peripheral unit - can you tell our other American Airlines customers when your case took place?
~Carbon-based peripheral unit: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Carbon-based peripheral unit a list of common American Airlines problems)
~Carbon-based peripheral unit: "Complaint" was why I was trying to call.
~Carbon-based peripheral unit's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carbon-based peripheral unit: Sigh. At least I got to talk to a human being and my question was answered. Still, traveling by plane is such a hassle, I just don't want to do it anymore.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Carbon-based peripheral unit: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carbon-based peripheral unit: I'd give them a five out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Carbon-based peripheral unit: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Carbon-based peripheral unit: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carbon-based peripheral unit taken from his American Airlines customer service problem that occurred on November 16th, 2017.