American Airlines: Website (aa.com) is down hard, nothing comes up...
A American Airlines customer review by GetHuman user ~Why now!?! from November 2nd, 2017
Background on ~Why now!?!'s case
GetHuman: ~Why now!?! - can you tell our other American Airlines customers when your case took place?
~Why now!?!: Yes. It was middle of the night, on October 26th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Why now!?! a list of common American Airlines problems)
~Why now!?!: "Flight delayed" was why I was trying to call.
~Why now!?!'s review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Why now!?!: Website (aa.com) is down hard, nothing comes up, I don't know how long it has been down. I Called customer service, and they told me that they were aware that the site was having problems. When asked, the agent could not provide any information on when the site should*would be back up, the agent was only interested in making me a reservation. I was needing some past travel info, oh well... I guess I should not depend on any company to provide access to my trip data.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Why now!?!: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Why now!?!: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Why now!?!: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Why now!?!: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Why now!?! taken from his American Airlines customer service problem that occurred on October 26th, 2017.