American Express: *.* out of * stars Amex has become a third rate...
A American Express customer review by GetHuman user GetHuman-216520 from November 20th, 2017
Background on GetHuman-216520's case
GetHuman: GetHuman-216520 - can you tell our other American Express customers when your case took place?
GetHuman-216520: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-216520 a list of common American Express problems)
GetHuman-216520: "Make a purchase" was why I was trying to call.
GetHuman-216520's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-216520: *.* out of * stars Amex has become a third rate credit provider, January **, *****By J. Kelso (Seattle) *(REAL NAME) *This review is from: SimplyCash**** Business Card from American Express OPEN (Financial Product)*I have been a holder of American express cards for nearly * decades. Amex once provided excellent customer service for card holders, they no longer do. The original business model was to provide excellent service for a small number of reliable (and higher income) customers for a fee. Now they are just another crappy credit card company. After ** years of on time payments they raised the interest rate on one of my cards to **% !!!!!!!!!!!!*This was because I made a payment one day late on a card. In the past the understanding was that as long as you continued to make timely payments (within a few days) there would be no consequence. In fact, no credit card company that I know of considers your payment late for penalty purposes until you are ** days late, which I have NEVER
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
GetHuman-216520: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-216520: I'd give them a one out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
GetHuman-216520: For that I would say two out of five.
GetHuman: And finally- any advice for other American Express customers?
GetHuman-216520: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-216520 taken from his American Express customer service problem that occurred on November 13th, 2017.