American Express: ALL the prepaid operators are in India apparent...
A American Express customer review by GetHuman user ~peliparius from November 20th, 2017
Background on ~peliparius's case
GetHuman: ~peliparius - can you tell our other American Express customers when your case took place?
~peliparius: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~peliparius a list of common American Express problems)
~peliparius: "Lost Card" was why I was trying to call.
~peliparius's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~peliparius: ALL the prepaid operators are in India apparently. One time I got "Tracy from Salt Lake City" using a different phone* and thought I was saved...until she said she only handles credit cards and transferred me back to India. Where they wanted my entire Social Security* over the phone, just for help logging in online. Gonna try again early a.m. when India is asleep (I have no problem w*people from India as a rule, but the * different CSR's I spoke to were practically unintelligible. All three. Crazy). This is my first time using AmEx. Not promising so far.
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~peliparius: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~peliparius: I'd give them a three out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~peliparius: For that I would say four out of five.
GetHuman: And finally- any advice for other American Express customers?
~peliparius: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~peliparius taken from his American Express customer service problem that occurred on November 15th, 2017.