American Express: Amanda, who I was informed by her Manager, Shan...

A American Express customer review by GetHuman user ~2258 from November 28th, 2017

Background on ~2258's case

GetHuman: ~2258 - can you tell our other American Express customers when your case took place?
~2258: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to American Express, and if so, how?
~2258: I used the 800-528-4800 number I found for on the GetHuman American Express customer phone number page I was on: American Express Customer Service Phone Number
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~2258 a list of common American Express problems)
~2258: "Cancel Account" was why I was trying to call.

~2258's review of American Express customer service

GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~2258: Amanda, who I was informed by her Manager, Shane is a new employee in training. Amanda did not inform me that the $*** cash advance was going to be withdrawn from my personal checking account. I look at my account today to find I am $*** short. Shane, apologized for my inconvenience and offered to credit $** late fee on my next bill. Shaking my head in disgust but never got indignant, maintained my professionalism. Thanked Shane and advise discontinuing my AMEX Gold. He said Okay.
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~2258: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~2258: I'd give them a four out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~2258: For that I would say one out of five.
GetHuman: And finally- any advice for other American Express customers?
~2258: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~2258 taken from his American Express customer service problem that occurred on November 20th, 2017.

American Express

3.00 of 5 stars | 214 reviews

~2258's American Express Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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