American Express: If I could, I would never do business with Amer...
A American Express customer review by GetHuman user ~Very angry from November 17th, 2017
Background on ~Very angry's case
GetHuman: ~Very angry - can you tell our other American Express customers when your case took place?
~Very angry: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Very angry a list of common American Express problems)
~Very angry: "Complaint" was why I was trying to call.
~Very angry's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very angry: If I could, I would never do business with American Express again. Getting to a real person and getting the problem (partially) solved took ** minutes before I gave up.
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~Very angry: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very angry: I'd give them a three out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~Very angry: For that I would say four out of five.
GetHuman: And finally- any advice for other American Express customers?
~Very angry: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very angry taken from his American Express customer service problem that occurred on November 12th, 2017.